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FAQ

FAQ

Learn more about our products

On this page we have collected some of the most frequently asked questions around Cyber Clean. If you have a specific question that you can not find the answer to on this page, please feel free to contact us.

What is Cyber Clean?

After a decade of careful research and testing, JOKER Group introduced the Cyber Clean cleaning compound in 2007. A unique compound designed especially for cleaning and disinfecting between gaps and crevices in hard to reach places and surfaces, Cyber Clean protects against harmful bacteria and promotes a healthy living environment. It is based on natural ingredients and is proven to eliminate more than 99 percent of germs commonly found on different surfaces.

Is Cyber Clean safe to use?

Cyber Clean has been tested by independent research institutions both in terms of safety as well as efficiency. Each Cyber Clean product has been designed for a specific use and is perfectly safe for the corresponding surface. It leaves no residues and is therefore safe to use also on sensitive surfaces such as electronics, computers and USB ports. Cyber Clean consist mainly of natural ingredients and is safe also for your skin. We do not recommend using a discolored Cyber Clean on USB ports, AV ports, monitor ports, outlets or small cracks. Use only fresh Cyber Clean on these areas.

How do you use Cyber Clean correctly?

Cyber Clean is very easy to use. Remove the compound from its packaging and knead it for about 10 seconds. This allows the compound to adapt to the pH value of your skin. Use only with dry hands. Then place the compound on to the surface you wish to clean and press firmly to allow Cyber Clean to enter into all gaps and crevasses. Pull the compound out and fold the compound to trap dirt and bacteria inside the membrane system. Repeat cleaning action if necessary. For full instructions, please visit our Products pages. For tips on where to use Cyber Clean, please visit our Cleaning Tips pages.

What are the environmental impacts of Cyber Clean?

The Cyber Clean cleaning compound consists mainly of natural ingredients such as water, ethanol and guar gum. It can be reused several times, making it an environmentally conscious choice for your cleaning needs. Read more about the ingredients of Cyber Clean.

Where can I use Cyber Clean?

Each Cyber Clean product is designed for a specific area or surface. Please consult the instructions on the packaging. For tips on where to use Cyber Clean, please visit the Cleaning Tips section.

Does Cyber Clean eliminate germs?

Cyber Clean is proven to eliminate more than 99 percent of germs commonly found on different surfaces.

Can Cyber Clean be used to remove stains?

No. Cyber Clean is specifically meant to remove bacteria and dirt from difficult to reach places and is not designed to remove stains. For removing stains on computer screens, touch screens and smart phones, we recommend you use the Cyber Clean Screen Cleaning Solutions product line.

How should I store Cyber Clean?

After use, place the Cyber Clean compound back into its resealable packaging and close it carefully to ensure the compound remains fresh. Store the product in a cool and dry place, away from direct sunlight.

How do I know when the Cyber Clean compound has to be replaced? How many times can I use it?

Cyber Clean can be used several times, depending on the amount of dirt absorbed. When the compound changes color (see color indicator on the packaging), it is time to replace it.

sample-banner RETURN & EXCHANGE

Quest Products guarantees your satisfaction with our products. If you are unsatisfied with any product, we will refund you within 30 days from your date of purchase.

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Quest’s Customer Service team manages all aspects of the order process, including order entry, order tracking, pricing, shipping and issue management.

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Free shipping is available for orders totaling $50 or more with shipping addresses within the continental USA. Qualifying orders will ship via a method of our choosing.

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Quest Products, Inc. takes pride in our business. We recognize the sensitive nature of your personal and business information.

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